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Patient Transfer Officer (PTO)

The SA Ambulance Service Patient Transfer Officer (PTO) position responds to requests for non-emergency care and transportation of patients ensuring that appropriate standards of customer service and patient care are maintained.

PTO's apply appropriate treatment pathways for patients whilst in transit to ensure that positive clinical outcomes are achieved. PTO's work closely with key stakeholders including hospital staff and nursing home personnel to ensure that patients requiring transportation receive the highest level of service.

As a PTO you will be able to use your knowledge of the resources available to ensure the appropriate treatment of the patient. You will work as part of a multidisciplinary team, utilising your effective communication skills, both written and verbal. You will also use your skills in critical thinking and problem solving to support appropriate patient care. Under the direction of Operations Management, you may also provide support to Emergency crews when required.

Your sound interpersonal and communication skills will equip you to relate effectively to people from different cultures, backgrounds and circumstances; and you will be committed to using discretion and maintaining strict confidentiality at all times.

If you enjoy helping others, being part of a strong and supportive team culture, and have excellent customer service skills, this position may be for you.

Mandatory selection criteria
To be considered for a PTO position, you must meet the following pre-employment and selection criteria:

  • Able to provide a DHS Child Related Screening Check and National Police Check (General Probity & Vulnerable Persons) prior to commencement
  • Hold a driver's licence that does not legally restrict your ability to drive an operational ambulance
  • Be able to complete a Cert IV in Health Care (Ambulance) which is supported and paid for by SA Ambulance Service
  • Medical and functional testing; as well as verbal, numeric and abstract reasoning assessments designed to assess your reasoning skills

Enjoy a flexible role in a supportive workplace
By working closely with your colleagues to support South Australians who are in need of help, you will develop close friendships and relationships with your team, and enjoy a sense of accomplishment and achievement for your efforts to help others.

PTO shifts are mostly Monday - Friday with a few shifts on weekends. Shifts start times range from 0700 to 1630, all 8.5 hours with half hour lunch break. The roster configuration will be dependent on what station you are rostered to.

Improving outcomes for Aboriginal people
SAAS is committed to increasing Aboriginal & Torres Strait Islander participation in our workforce. Supporting our commitment is the opportunity for persons of Aboriginal and Torres Strait Islander descent to apply for our Patient Transfer Officer Cadetship Program. The Cadetship Program provides a culturally and organisationally relevant and supportive framework to assist you to successfully perform the role of Patient Transfer Officer with SAAS, whilst undertaking supported study and workplace orientation.

SAAS offers PTO Aboriginal Cadetships to support this commitment. Cadetships are advertised via the State Government’s Aboriginal Employment Register, as well as in specific Aboriginal media, IWORKFORSA and the SA Health Careers website. If you are interested, we would encourage you to set up a job alert or register via the State Government’s Aboriginal Employment Register so you do not miss out on these opportunities.

Bronwen

Julie-Anne

“I love what I do and I feel privileged. I try to make the journey the best it can be when it’s really hard.” 

“The team at SAAS is a close family team, many are long term employees, and we’re a very diverse bunch.

“I feel very privileged to have this job. It is essential in patient’s time of need, to make their journey be the best in can be.”


Join Julie-Ann and the team at SA Ambulance Service and enjoy a meaningful career.

Current Vacancies

  • Job Ref: 688127 – Patient Transfer Officer, Casual – multiple vacancies – applications close 21 April 2019
  • Job Ref: 688264 – Patient Transfer Officer, Aboriginal Cadetship, Pool – multiple vacancies – applications close 21 April 2019

  • Want to know more
    FAQs – Patient Transfer Officer
    FAQs – Patient Transfer Officer Aboriginal Cadetship
    Job Capacity Statement - Patient Transfers Officer
    Applicant's Guide to Applying for Positions
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